Privacy Policy

Effective Date: 21 July 2026

Who We Are

LW Bakehouse is a Malaysian home bakery specializing in handcrafted mooncakes, cakes, breads, cookies, pastries, and festive gift boxes.

Our website address is:
https://lw.myhappymall.com

If you have any questions about this Privacy Policy, please contact us through the contact information provided on our website.

Information We Collect

When you submit an enquiry or place an order through our website, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Order details and product selections
  • Preferred collection date and time
  • Any additional information you choose to provide

We also collect basic technical information such as your IP address and browser type to help maintain the security and performance of our website.

How We Use Your Information

Your information is used only for purposes related to our business, including:

  • Processing and confirming your orders
  • Responding to enquiries
  • Contacting you regarding your order or collection arrangements
  • Improving our products and customer service
  • Maintaining the security and functionality of our website

We do not sell or rent your personal information to third parties.

Cookies

Our website may use cookies to improve your browsing experience and help the website function properly.

Cookies may be used to:

  • Remember your website preferences
  • Improve website performance
  • Provide basic website analytics

You may disable cookies through your browser settings, although some features of the website may not function correctly.

Comments

If comments are enabled on our website, any information you submit through the comments section may be stored to help manage discussions and reduce spam.

Media

If you upload images through any forms or website features, please avoid uploading images containing embedded location information (EXIF GPS), as this information may be accessible to others.

Embedded Content

Some pages may contain embedded content such as maps, videos, or social media posts from third-party websites. These services may collect information according to their own privacy policies.

Sharing of Information

We only share your information when necessary to operate our business, such as:

  • Website hosting providers
  • Payment service providers (if applicable)
  • Delivery or courier services (where applicable)
  • Government authorities where required by law

We do not share your personal information for marketing purposes without your consent.

Data Retention

We retain your information only for as long as necessary to:

  • Process and complete your orders
  • Maintain business records
  • Meet legal, tax, or accounting requirements
  • Resolve disputes or enforce our business policies

Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal information where legally permitted

To make such a request, please contact us using the contact details provided on our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

By using this website, you agree to the practices described in this Privacy Policy.