Terms & Disclaimer

Effective Date: 21 July 2026

Welcome to LW Bakehouse. By placing an order through our website, you agree to the following terms and conditions.

1. Pre-Order Basis

All mooncakes and festive products are freshly handcrafted and made on a pre-order basis. Orders are subject to product availability and confirmation by LW Bakehouse.

Submitting an order form does not guarantee that your order has been accepted until you receive confirmation from us.

2. Order Confirmation

After receiving your order, we will review the requested items and contact you to confirm:

  • Product availability
  • Collection date and time
  • Total amount payable
  • Payment instructions

Please ensure the contact information provided is accurate.

3. Payment

Payment details will be provided after your order has been confirmed.

Your order will only be reserved after payment has been received, unless otherwise agreed.

4. Collection

Customers are responsible for collecting their orders on the agreed collection date and time.

If you are unable to collect your order as scheduled, please inform us as early as possible so that alternative arrangements can be discussed.

5. Changes or Cancellation

As our products are freshly prepared, changes or cancellations may not be possible once production has begun.

Please contact us as soon as possible if you need to make changes to your order. We will do our best to accommodate your request where possible.

6. Refund Policy

Refunds will be considered only in the following situations:

  • We are unable to fulfil your confirmed order.

Refund requests will be reviewed on a case-by-case basis.

7. Product Information

All products are handmade. Slight variations in appearance, colour, weight, or decoration may occur and are considered normal.

Product photographs on this website are for illustration purposes only.

8. Food Allergies

Our products may contain or come into contact with ingredients such as:

  • Wheat (gluten)
  • Eggs
  • Milk
  • Butter
  • Peanuts
  • Tree nuts
  • Sesame
  • Soy

If you have any food allergies or dietary concerns, please contact us before placing your order.

9. Pricing

All prices are shown in Malaysian Ringgit (RM).

Prices may be updated without prior notice. However, confirmed orders will be honoured at the confirmed price.

10. Website Information

We strive to ensure that all information on this website is accurate. However, product availability, pricing, descriptions, and promotions may change without prior notice.

LW Bakehouse reserves the right to correct any errors or inaccuracies at any time.

11. Limitation of Liability

LW Bakehouse shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of our products, except where required by applicable Malaysian law.

12. Contact Us

If you have any questions regarding these Terms & Disclaimer or your order, please contact us using the contact details provided on our website.